Results for
Business & Professional Development
Time Management
In this course you will learn how to implement time management processes to organise and complete work tasks. You will learn to: develop and implement a time management plan with support of relevant personnel. complete work tasks within timeframes, seeking opportunities to use digital tools where applicable seek and use feedback to monitor and improve work performance.
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Workplace Communication
In this course you will learn how to use written, oral and non-verbal communication in the workplace. You will learn to: identify the most appropriate method of communication for a selected audience prepare written material, following organisational requirements actively listen and question techniques in a workplace discussion communicate information and ideas verbally in a workplace discussion, considering the needs of those from diverse backgrounds identify and report any...
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Self-Awareness
In this course you will learn how to improve self-reliance to confidently perform work tasks within the scope of own responsibility, including: reflecting on personal development acquiring knowledge of personal strengths and weaknesses through feedback from others You will also develop goals and plans to improve workplace performance.
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Teamwork
In this course you will learn to work effectively as part of permanent or project based teams in a workplace.
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Customer Service Skills
In this course you will learn to identify customer needs, deliver and monitor customer service and identify improvements in the provision of customer service. This training is targeted at learners who apply a broad range of competencies in work contexts, including discretion and judgement using appropriate knowledge of customer service.
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Managing Stress and Increasing Productivity
Business owners wear so many different hats on a day-to-day basis, it can be stressful and difficult to keep up with all the tasks that need to be done! This workshop will give you valuable insights into how to keep the stress levels down, keep yourself focused and on task, manage your time and priorities effectively, and increase your productivity as you move through each work day.
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Marketing Analysis and Statistics
In this course you will learn how to use data and statistics to measure how digital marketing is performing in your business. You will learn: Which website statistics are important and how they tell you what is working / not working on your website. Which social media statistics to look at to understand if social media is worth it. How to analyse email marketing data to know what your audience likes How to measure if you are showing up in Google search results (SEO) How to create a...
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Work Health and Safety
This course is for people who would like some basic knowledge of work health and safety, relevant to a range of different workplaces and industries. · Learn how to work in a manner that is healthy and safe. · Identify work health and safety policies and procedures in the workplace and apply them to your own role. · Identify, respond, and report workplace incidents. · Follow work health and safety instructions. · Identify existing and potential...
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Build your own website, using WordPress
In this course you will learn: • Basic webpage design • Adding, editing and deletion of web pages and blocks • Using Plugins for forms, customer relationship management (CRM), and e-commerce Pre-requisites: Working Wordpress hosting which is already setup prior to the course commencement PC’s available or BYO Laptop.
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Instagram for Business
Instagram is a visual platform for marketing and connecting, with over 9 million regular users in Australia alone. For business owners it's a fabulous way to get free exposure and leverage a large audience. Whether it's hashtagging, content curation, best scheduling times, or understanding stories, this workshop is designed to cover what you need to know to achieve maximum results for your business on Instagram.
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