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Customer service - Accredited

All businesses need great customer service to prosper. Learn how to identify the needs and priorities of customers, treat customers with courteousy and respect. Distinguish between different levels of customer satisfaction, respond to customer feedback, gain knowledge of policies and procedures for customer service, work with customer complaints.
Unit Code
Deliver and monitor a service to customers
Process customer complaints

Assessments are done in class.


Students must be able to read and understand English.


Upon successful completion of the assessment, a Statement of attainment will be issued from BSB30415 Certificate III in Business administration for the two units listed above

What to Bring

Bring along a pen

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