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Customer Service - Level 2

Good customer service is essential to any business!

This training describes the skills and knowledge required to deliver all aspects of customer service at an introductory level. It includes creating a relationship with customers, identifying their needs, delivering services or products and processing customer feedback. It applies to individuals who perform a range of routine tasks in the workplace using a limited range of practical skills and fundamental knowledge of customer service in a defined context under direct supervision or with limited individual responsibility.

Please contact our office if you wish to enrol in the accredited unit BSBCUS201 – Deliver a service to customers.

$200 Limited inc GST / $190
Customer Service - Level 2

<p>Good customer service is essential to any business! </p><p>This training describes the skills and knowledge required to deliver all aspects of customer service at an introductory level. It includes

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This training attracts full NSW Government funding under the Tech Savvy Small Business Program, if you meet the following eligibility criteria:

• Are an AUS citizen, permanent resident, humanitarian visa holder, or a NZ citizen • 15 years or older • Live or work in NSW • No longer at school or equivalent

AND

• An owner or employee of a small business*

*A small business is defined as: 20 employees or less or an annual turnover of less than $2,000,000

To claim the subsidy, you are required to complete enrolment forms. Please contact us on 9482 1189, or email clients@hkcc.nsw.edu.au.