Customer Service - Level 2
Good customer service is essential to any business!
This training describes the skills and knowledge required to deliver all aspects of customer service at an introductory level. It includes creating a relationship with customers, identifying their needs, delivering services or products and processing customer feedback. It applies to individuals who perform a range of routine tasks in the workplace using a limited range of practical skills and fundamental knowledge of customer service in a defined context under direct supervision or with limited individual responsibility.
Please contact our office if you wish to enrol in the accredited unit BSBCUS201 – Deliver a service to customers.
<p>Good customer service is essential to any business! </p><p>This training describes the skills and knowledge required to deliver all aspects of customer service at an introductory level. It includes
...This training attracts full NSW Government funding under the Tech Savvy Small Business Program, if you meet the following eligibility criteria:
• Are an AUS citizen, permanent resident, humanitarian visa holder, or a NZ citizen • 15 years or older • Live or work in NSW • No longer at school or equivalent
AND
• An owner or employee of a small business*
*A small business is defined as: 20 employees or less or an annual turnover of less than $2,000,000
To claim the subsidy, you are required to complete enrolment forms. Please contact us on 9482 1189, or email clients@hkcc.nsw.edu.au.
