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Statement of Attainment in Customer Service

Skilling for Recovery - Job Trainer - HKCC is proudly offering a variety of fee-free* training courses now available for school leavers, young people and job seekers as part of the NSW Government's initiative. This skills set is focusing on delivering and and monitoring a service to customers, processing customer complaints and working effectively with diversity.

* Subsidised by the NSW Government, eligibility criteria apply.

Assessments are made against units of competency from the Course in SG00004186 - Skills Group SG00004186.
  • Work effectively with diversity (BSBDIV301)
  • Process customer complaints (BSBCMM301)
  • Deliver and monitor a service to customers (BSBCUS301)

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