Workplace Communication

In this course you will learn how to use written, oral and non-verbal communication in the workplace.

You will learn to:

• identify the most appropriate method of communication for a selected audience
• prepare written material, following organisational requirements
• actively listen and question techniques in a workplace discussion
• communicate information and ideas verbally in a workplace discussion, considering the needs of those from diverse backgrounds
• identify and report any communication challenges to superiors
• seek feedback from others on effectiveness of communication