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Customer Service - Level 3

In this class you will gain the skills and knowledge required to Handle formal and informal negative feedback and complaints from customers Identify customer needs Deliver and monitor customer service Identify improvements in the provision of customer service [More]
$250 Limited GST free / $241
Customer Service - Level 3

<p>In this class you will gain the skills and knowledge required to </p><ul><li>Handle formal and informal negative feedback and complaints from customers</li><li>Identify customer needs</li><li>

...

FEE-FREE TRAINING: This training attracts full NSW Government funding under the Tech Savvy Small Business Program, if you meet the following eligibility criteria:

• Are an AUS citizen, permanent resident, humanitarian visa holder, or a NZ citizen
• 15 years or older
• Live or work in NSW
• No longer at school or equivalent

AND

• An owner or employee of a small business*

*A small business is defined as: 20 employees or less or an annual turnover of less than $2,000,000

To claim to subsidy, please contact us on 9482 1189, or email clients@hkcc.nsw.edu.au.

Online study option available. Please contact us to find out more: 9482 1189, or email enquiries@hkcc.nsw.edu.au

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Introduction to MyGov - online class

Session overview: This session is designed to give learners a practical understanding of what MyGov is, how it works, and how it can allow them to independently manage government services. At the end of this session, learners will have: ● Created a MyGov account ● Increased their confidence in using MyGov ● Gained an understanding of how to link relevant services to their MyGov account If learners already have a MyGov account but just want to know more about it, they may only want... [More]
$0 Limited / $0
Introduction to MyGov - online class

<p>Session overview:<br/>This session is designed to give learners a practical understanding of what MyGov is, how it works, and how it can allow them to<br/>independently manage government services.

...

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Spreadsheets Level 1

In this course you will be taught how to use a spreadsheet application (specifically Microsoft Excel 2010) to create and format spreadsheets. You will learn how to: • Create and format a spreadsheet • Enter simple formulae and use the auto-fill function • Include charts and other objects in a spreadsheet • Save and print a spreadsheet [More]
$150 Limited GST free / $141
Spreadsheets Level 1

In this course you will be taught how to use a spreadsheet application (specifically Microsoft Excel 2010) to create and format spreadsheets.<br/>You will learn how to:<br/>• Create and format a

...

This training attracts full NSW Government funding under the Tech Savvy Small Business Program, if you meet the following eligibility criteria:

• Are an AUS citizen, permanent resident, humanitarian visa holder, or a NZ citizen
• 15 years or older
• Live or work in NSW
• No longer at school or equivalent

AND

• An owner or employee of a small business*

*A small business is defined as: 20 employees or less or an annual turnover of less than $2,000,000

To claim the subsidy, please contact us on 9482 1189, or email clients@hkcc.nsw.edu.au.

$150 Limited GST free / $141
Spreadsheets Level 1

In this course you will be taught how to use a spreadsheet application (specifically Microsoft Excel 2010) to create and format spreadsheets.<br/>You will learn how to:<br/>• Create and format a

...

This training attracts full NSW Government funding under the Tech Savvy Small Business Program, if you meet the following eligibility criteria:

• Are an AUS citizen, permanent resident, humanitarian visa holder, or a NZ citizen
• 15 years or older
• Live or work in NSW
• No longer at school or equivalent

AND

• An owner or employee of a small business*

*A small business is defined as: 20 employees or less or an annual turnover of less than $2,000,000

To claim the subsidy, please contact us on 9482 1189, or email clients@hkcc.nsw.edu.au.

Register your interest

E-Presentations Level 1

This course will teach you how to use Presentation software (specifically Microsoft PowerPoint 2010) to create and use an electronic presentation. You will learn how to: • Create a simple presentation including effects, formatting techniques and templates • Preview and navigate a presentation • Save and print a presentation [More]
$150 Limited GST free / $141
E-Presentations Level 1

This course will teach you how to use Presentation software (specifically Microsoft PowerPoint 2010) to create and use an electronic presentation.<br/>You will learn how to:<br/>• Create a simple

...

This training attracts full NSW Government funding under the Tech Savvy Small Business Program, if you meet the following eligibility criteria:

• Are an AUS citizen, permanent resident, humanitarian visa holder, or a NZ citizen
• 15 years or older
• Live or work in NSW
• No longer at school or equivalent

AND

• An owner or employee of a small business*

*A small business is defined as: 20 employees or less or an annual turnover of less than $2,000,000

To claim the subsidy, please contact us on 9482 1189, or email clients@hkcc.nsw.edu.au.

Register your interest

MYOB Level 1

Learn: Set up MYOB for small/medium business including GST Tax Codes, Accounts, Customer and Supplier Lists Perform day to day activities such as invoicing, receiving, print invoices and statements, purchases, cheques and bank reconciliations* Students will receive a certificate of attendance with this course. Pre requisite : Must have basic computer skills and some accounting knowledge. Outcome Students will gain more confidence in bookkeeping. What to Bring Pen and paper [More]

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iPhone/iPad 1

Learn skills in e-mailing, surfing the web, downloading photos and installing applications. Bring along your own iPhone/ iPad. Note this class is for seniors aged over 60. Hornsby Ku-Ring-Gai Community College has received funding to run these low-fee courses under the Tech Savvy Seniors Program – a NSW Government initiative in partnership with Telstra. Photo ID is required. Pre-requisite None Outcome You will become familiar with using the basic functions of your iPhone/iPad What... [More]

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Digital Devices Level 1

This course will teach you about setting up and using digital devices, such as a digital camera. You will learn how to: • Find critical information within an instruction manual • Identify the various components of a device and connect it to other devices • Configure a device’s settings and navigate the interface or menus • Power a device on and off correctly [More]

Android 1 - for Google's mobile operating devices - online

In this online course you will get to know your Android device, learning how to access the internet, inbuilt apps and the Google Playstore, using your camera, calendar and turn the lock screen on. What you need: • Have a working email to receive your course invite link and course material (Pdf) • Have a digital device with internet access and webcam • Can follow the instructions to use the E-learning platform, or have assistance • Have an Android device Note this class is for... [More]

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E-Presentations Level 3

This course details the skills and software functions needed to create effective electronic presentations. You will learn how to: • Identify the purpose and audience of a presentation, along with any requirements or constraints for delivery • Design slides with a balance between readability and interest • Use templates and slide masters to ensure consistency • Finalise, save and print your presentation Please contact our office if you wish to enrol in the accredited unit BSBITU302... [More]

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Build your own website, using WordPress - online class

In this course you will learn: • WordPress setup on a local machine • Basic webpage design • Adding, editing and deletion of web pages and blocks • Using Plugins for forms, customer relationship management (CRM), and e-commerce Pre-requisites: Access to your own PC or laptop (to attend the online class and to install or develop your own website) Internet access Webcam [More]

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