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Business Documents

In this course you will learn the skills necessary to design and produce various business documents and publications. Prerequisites: Fundamental skills in computer operations and keyboarding. Please contact our office if you wish to enrol in the accredited unit BSBITU306 – Design and produce business documents. [More]
$150 Limited GST free / $141
Business Documents

<p>In this course you will learn the skills necessary to design and produce various business documents and publications.</p><p>Prerequisites: Fundamental skills in computer operations and keyboarding.

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Customer Service - Level 3

In this class you will gain the skills and knowledge required to Handle formal and informal negative feedback and complaints from customers Identify customer needs Deliver and monitor customer service Identify improvements in the provision of customer service [More]
$250 Limited GST free / $241
Customer Service - Level 3

<p>In this class you will gain the skills and knowledge required to </p><ul><li>Handle formal and informal negative feedback and complaints from customers</li><li>Identify customer needs</li><li>

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LinkedIn

Learn how to: Set up a LikedIn account Personal branding Enhance your career, using the social media platform [More]
$150 Limited inc GST / $140
LinkedIn

<p>Learn how to:</p><ul><li>Set up a LikedIn account </li><li>Personal branding</li><li>Enhance your career, using the social media platform</li></ul>

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Customer Service - Level 2

Good customer service is essential to any business! This training describes the skills and knowledge required to deliver all aspects of customer service at an introductory level. It includes creating a relationship with customers, identifying their needs, delivering services or products and processing customer feedback. It applies to individuals who perform a range of routine tasks in the workplace using a limited range of practical skills and fundamental knowledge of customer... [More]

MYOB Skillset - Accredited

Using MYOB, learn about accounts payable and receivable, general ledger and payroll. These units are nationally accredited throughout Australia and are 3 units from BSB30415 Certificate III in Business administration. Unit Code Unit BSBFIA303 Process accounts payable and receivable BSBFIA304 Maintain general ledger BSBFIA302 Process payroll Most assessments are done in class using MYOB AccountRight. Pre-requisite Students must be able to read and understand English. Outcome Upon... [More]

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Customer service - Accredited

All businesses need great customer service to prosper. Learn how to identify the needs and priorities of customers, treat customers with courteousy and respect. Distinguish between different levels of customer satisfaction, respond to customer feedback, gain knowledge of policies and procedures for customer service, work with customer complaints. Unit Code Unit BSBCUS301B Deliver and monitor a service to customers BSBCMM301B Process customer complaints Assessments are done in... [More]

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Sales Skills Assessment

Personal Development-Finding Your "YOU" HKCC has teamed up with Focal Point powered by Brian Tracy Global to introduce selected psychometric assessments we believe will attract interest and help people wishing to aspire in their careers. Different types of assessments help identify your strengths and weaknesses and help bring out the best in YOU. These tests are designed to help use your profile, behavioural attributes and motivational driving forces to a job that best suits YOU.... [More]

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Talent Insights Assessment

Personal Development-Finding Your "YOU" HKCC has teamed up with Focal Point powered by Brian Tracy Global to introduce selected psychometric assessments we believe will attract interest and help people wishing to aspire in their careers. Different types of assessments help identify your strengths and weaknesses and help bring out the best in YOU. These tests are designed to help use your profile, behavioural attributes and motivational driving forces to a job that best suits YOU.... [More]

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Work from home as a Virtual Assistant

Learn how to become a Virtual Assistant with this hands-on workshop that’ll get your VA business online in a day. Do you need flexible work hours that you can control? Are you looking for a new career that fits around your family? Want to work from home but not sure how to get started? Then register your spot now! [More]

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Wordpress for Beginners

Set up a wordpress. com account and create 5 generic pages. You will learn How to format Google friendly content How to add a Blog to bring visitors How to add a Link to another page How to add images How to add YouTube & Google Map Social Media and more. Students must have an active email to access in class. Pre-requisite Familiarity with computers and windows operating system would be an advantage Outcome By the end of the day you will have a functioning website What to Bring You... [More]

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