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Customer Service - Level 2

Good customer service is essential to any business! This training describes the skills and knowledge required to deliver all aspects of customer service at an introductory level. It includes creating a relationship with customers, identifying their needs, delivering services or products and processing customer feedback. It applies to individuals who perform a range of routine tasks in the workplace using a limited range of practical skills and fundamental knowledge of customer... [More]
$150 Limited GST free / $141
Customer Service - Level 2

<p>Good customer service is essential to any business! </p><p>This training describes the skills and knowledge required to deliver all aspects of customer service at an introductory level. It includes

...

Starting your own Business

Starting and owning your own business can be both exciting and challenging. In this course, you will learn not only what it takes to get your business started on the right foot, but how to avoid the common mistakes and pitfalls owners make to ensure your business thrives. Over five weeks we will work through a broad range of topics, including; The competitive environment and how your business fits Understanding products and pricing Developing a business plan Recruiting and managing... [More]
$220 Limited GST free / $211
Starting your own Business

<p>Starting and owning your own business can be both exciting and challenging. In this course, you will learn not only what it takes to get your business started on the right foot, but how to avoid

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Work Health and Safety

In this training you will learn the skills and knowledge required to work in a manner that is healthy and safe in relation to self and others and to respond to emergency incidents. It covers following work health and safety (WHS) and emergency procedures and instructions, implementing WHS requirements and participating in WHS consultative processes. It applies to individuals who require a basic knowledge of WHS to carry out work in a defined context under direct supervision or with... [More]
$100 Limited GST free / $91
Work Health and Safety

<p>In this training you will learn the skills and knowledge required to work in a manner that is healthy and safe in relation to self and others and to respond to emergency incidents. It covers

...

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Emotional Intelligence Assessment

Personal Development-Finding Your "YOU" HKCC has teamed up with Focal Point powered by Brian Tracy Global to introduce selected psychometric assessments we believe will attract interest and help people wishing to aspire in their careers. The Emotional Intelligence test is designed to make you aware of your own personal attributes and your own driving forces to find a job that best suits YOU. If you are not sure what career path to take or have just completed the Higher School... [More]
$247 Limited inc GST / $237
Emotional Intelligence Assessment

<p>Personal Development-Finding Your "YOU"</p><p>HKCC has teamed up with Focal Point powered by Brian Tracy Global to introduce selected psychometric assessments we believe will attract interest and

...

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7 Steps to your Goals

7 Steps for Setting and Achieving Your Goals Are you struggling with finding Clarity in your life/career? Are you looking for career direction and don’t know what to do? Are you experiencing conflict at work or not enjoying what you’re doing? Are you feeling disengaged and lack motivation? Are you feeling empty, unhappy, ‘tried-this-tried-that’ situation? Are you a start-up business or small business owner needing clarity? Then, this Workshop is for you! Did you know: Only three... [More]

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MYOB Skillset - Accredited

Using MYOB, learn about accounts payable and receivable, general ledger and payroll. These units are nationally accredited throughout Australia and are 3 units from BSB30415 Certificate III in Business administration. Unit Code Unit BSBFIA303 Process accounts payable and receivable BSBFIA304 Maintain general ledger BSBFIA302 Process payroll Most assessments are done in class using MYOB AccountRight. Pre-requisite Students must be able to read and understand English. Outcome Upon... [More]

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Customer service - Accredited

All businesses need great customer service to prosper. Learn how to identify the needs and priorities of customers, treat customers with courteousy and respect. Distinguish between different levels of customer satisfaction, respond to customer feedback, gain knowledge of policies and procedures for customer service, work with customer complaints. Unit Code Unit BSBCUS301B Deliver and monitor a service to customers BSBCMM301B Process customer complaints Assessments are done in... [More]

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Self-Publish with Amazon

Have you got a book inside you or written one and now want to publish? Learn cost effective ways to self-publish your book on Amazon and other online platforms utilising print-on-demand and e-publishing. Course covers the basics of final manuscript, where to go for editing, design, formatting and websites. Plus learn the vital skill of ‘Authorpreneurship’ to effectively market your author profile. Pre-requisites None Outcome Students will have more confidence to self-publish What... [More]

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Sales Skills Assessment

Personal Development-Finding Your "YOU" HKCC has teamed up with Focal Point powered by Brian Tracy Global to introduce selected psychometric assessments we believe will attract interest and help people wishing to aspire in their careers. Different types of assessments help identify your strengths and weaknesses and help bring out the best in YOU. These tests are designed to help use your profile, behavioural attributes and motivational driving forces to a job that best suits YOU.... [More]

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Talent Insights Assessment

Personal Development-Finding Your "YOU" HKCC has teamed up with Focal Point powered by Brian Tracy Global to introduce selected psychometric assessments we believe will attract interest and help people wishing to aspire in their careers. Different types of assessments help identify your strengths and weaknesses and help bring out the best in YOU. These tests are designed to help use your profile, behavioural attributes and motivational driving forces to a job that best suits YOU.... [More]

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