Results for »
Business

Thanks for adding:

Proceed to Checkout

Continue browsing

X

Customer Service - Level 2

Good customer service is essential to any business! This training describes the skills and knowledge required to deliver all aspects of customer service at an introductory level. It includes creating a relationship with customers, identifying their needs, delivering services or products and processing customer feedback. It applies to individuals who perform a range of routine tasks in the workplace using a limited range of practical skills and fundamental knowledge of customer... [More]

Customer Service - Level 3

In this class you will gain the skills and knowledge required to Handle formal and informal negative feedback and complaints from customers Identify customer needs Deliver and monitor customer service Identify improvements in the provision of customer service [More]

Register your interest

MYOB Skillset - Accredited

Using MYOB, learn about accounts payable and receivable, general ledger and payroll. These units are nationally accredited throughout Australia and are 3 units from BSB30415 Certificate III in Business administration. Unit Code Unit BSBFIA303 Process accounts payable and receivable BSBFIA304 Maintain general ledger BSBFIA302 Process payroll Most assessments are done in class using MYOB AccountRight. Pre-requisite Students must be able to read and understand English. Outcome Upon... [More]

Register your interest

Customer service - Accredited

All businesses need great customer service to prosper. Learn how to identify the needs and priorities of customers, treat customers with courteousy and respect. Distinguish between different levels of customer satisfaction, respond to customer feedback, gain knowledge of policies and procedures for customer service, work with customer complaints. Unit Code Unit BSBCUS301B Deliver and monitor a service to customers BSBCMM301B Process customer complaints Assessments are done in... [More]

Register your interest

Sales Skills Assessment

Personal Development-Finding Your "YOU" HKCC has teamed up with Focal Point powered by Brian Tracy Global to introduce selected psychometric assessments we believe will attract interest and help people wishing to aspire in their careers. Different types of assessments help identify your strengths and weaknesses and help bring out the best in YOU. These tests are designed to help use your profile, behavioural attributes and motivational driving forces to a job that best suits YOU.... [More]

Register your interest

Talent Insights Assessment

Personal Development-Finding Your "YOU" HKCC has teamed up with Focal Point powered by Brian Tracy Global to introduce selected psychometric assessments we believe will attract interest and help people wishing to aspire in their careers. Different types of assessments help identify your strengths and weaknesses and help bring out the best in YOU. These tests are designed to help use your profile, behavioural attributes and motivational driving forces to a job that best suits YOU.... [More]

Register your interest

Wordpress for Beginners

Set up a wordpress. com account and create 5 generic pages. You will learn How to format Google friendly content How to add a Blog to bring visitors How to add a Link to another page How to add images How to add YouTube & Google Map Social Media and more. Students must have an active email to access in class. Pre-requisite Familiarity with computers and windows operating system would be an advantage Outcome By the end of the day you will have a functioning website What to Bring You... [More]

Register your interest

How to be a better Negotiator

During your life you will come across many situations that will put your negotiation skills to the test. Whether buying a house or car, negotiating contracts for your business, reviewing your salary with your boss, or negotiating your next holidays with your spouse, your success in these activities will be dependent on your ability to negotiate. Negotiation is a skill well worth mastering: by putting some simple techniques into practice you can increase your chances in finding... [More]

Register your interest

How to use Linkedin for personal branding

Have you ever wondered: · How do people use LinkedIn to promote themselves? · Why some posts receive a lot of comments and shares, and some receive none? · Why so many people say that LinkedIn is the only channel they use to generate leads and referrals? I started out with the same questions, but I also knew that I didn’t want to spend too much time on testing various methods that may not work. I also wanted to use LinkedIn’s free version because I didn’t see the benefits of... [More]

Register your interest

Starting your own Business

Starting and owning your own business can be both exciting and challenging. In this course, you will learn not only what it takes to get your business started on the right foot, but how to avoid the common mistakes and pitfalls owners make to ensure your business thrives. Over four weeks we will work through a broad range of topics, including; The competitive environment and how your business fits Understanding products and pricing Developing a business plan Recruiting and managing... [More]

Register your interest