BSB20120 Certificate II in Workplace Skills Hornsby - Ku-ring-gai Community College

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BSB20120 Certificate II in Workplace Skills

Course Information

This qualification reflects the role of individuals in a variety of entry-level Business Services job roles.

This qualification also reflects the role of individuals who have not yet entered the workforce, and are developing the necessary skills in preparation for work.

These individuals carry out a range of basic procedural, clerical, administrative or operational tasks that require self-management and technology skills. They perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context. Individuals in these roles generally work under direct supervision.

Occupational outcomes may include:

  • Office Receptionist
  • Administrative Assistant


Subsidised (fee-free) places under the Department of Education's Adult Community Education (ACE) and Smart and Skilled Program are available for this qualification. To find out if you are eligible contact HKCC on 9482 1189 or visit 

For more information on Smart and Skilled please visit the website

Students that don't meet the Smart and Skilled eligibility are required a Fee-for-Service cost of $2,500 (paid in instalment of less than $1,500 throughout the course.)

More Information

For more information, please see our BSB Course Guide and Pre-Enrolment Information Guide

Assessments are made against units of competency from the Certificate II in Workplace Skills BSB20120.
  • Contribute to the health and safety of self and others (BSBWHS211)
  • Develop and apply thinking and problem solving skills (BSBCRT201)
  • Apply communication skills (BSBCMM211)
  • Use digital technologies to communicate in a work environment (BSBTEC202)
  • Plan and apply time management (BSBPEF202)
  • Use business software applications (BSBTEC201)
  • Participate in sustainable work practices (BSBSUS211)
  • Work effectively in business environments (BSBOPS201)
  • Deliver a service to customers (BSBOPS203)
  • Work effectively with others (BSBTWK201)

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