BSB20120 Certificate II in Workplace Skills Hornsby - Ku-ring-gai Community College

Thanks for adding:

Proceed to Checkout

Continue browsing


BSB20120 Certificate II in Workplace Skills

This qualification reflects the role of individuals in a variety of entry-level Business Services job roles.

This qualification also reflects the role of individuals who have not yet entered the workforce, and are developing the necessary skills in preparation for work.

These individuals carry out a range of basic procedural, clerical, administrative or operational tasks that require self-management and technology skills. They perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context. Individuals in these roles generally work under direct supervision.

Occupational outcomes may include:

  • Office Receptionist
  • Administrative Assistant
Assessments are made against units of competency from the Certificate II in Workplace Skills BSB20120.
  • Contribute to the health and safety of self and others (BSBWHS211)
  • Develop and apply thinking and problem solving skills (BSBCRT201)
  • Apply communication skills (BSBCMM211)
  • Use digital technologies to communicate in a work environment (BSBTEC202)
  • Plan and apply time management (BSBPEF202)
  • Use business software applications (BSBTEC201)
  • Participate in sustainable work practices (BSBSUS211)
  • Work effectively in business environments (BSBOPS201)
  • Deliver a service to customers (BSBOPS203)
  • Work effectively with others (BSBTWK201)

Register your interest