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Business Documents

In this course you will learn the skills necessary to design and produce various business documents and publications. Prerequisites: Fundamental skills in computer operations and keyboarding. Please contact our office if you wish to enrol in the accredited unit BSBITU306 – Design and produce business documents. [More]
$150 Limited GST free / $141
Business Documents

<p>In this course you will learn the skills necessary to design and produce various business documents and publications.</p><p>Prerequisites: Fundamental skills in computer operations and keyboarding.

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2019-10-15 Tue 15 Oct - 2019-10-22 Tue 22 Oct 2019
9:30am - 3pm
3 sessions, 16.5 hours total
Hornsby Head Office
Leonie Buckley
Mo Tu We Th Fr Sa Su yes no
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Customer Service - Level 3

In this class you will gain the skills and knowledge required to Handle formal and informal negative feedback and complaints from customers Identify customer needs Deliver and monitor customer service Identify improvements in the provision of customer service [More]
$250 Limited GST free / $241
Customer Service - Level 3

<p>In this class you will gain the skills and knowledge required to </p><ul><li>Handle formal and informal negative feedback and complaints from customers</li><li>Identify customer needs</li><li>

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2019-10-24 Thu 24 Oct - 2019-11-07 Thu 07 Nov 2019
9:30am - 3pm
5 sessions, 27.5 hours total
Hornsby Head Office
Leonie Buckley
Mo Tu We Th Fr Sa Su yes no
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LinkedIn

Learn how to: Set up a LikedIn account Personal branding Enhance your career, using the social media platform [More]
$150 Limited inc GST / $140
LinkedIn

<p>Learn how to:</p><ul><li>Set up a LikedIn account </li><li>Personal branding</li><li>Enhance your career, using the social media platform</li></ul>

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2019-11-09 Sat 09 Nov 2019-11-09
10am - 2pm
1 session, 4 hours total
Hornsby Head Office
Mo Tu We Th Fr Sa Su yes no
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MYOB Level 1

Learn: Set up MYOB for small/medium business including GST Tax Codes, Accounts, Customer and Supplier Lists Perform day to day activities such as invoicing, receiving, print invoices and statements, purchases, cheques and bank reconciliations* Students will receive a certificate of attendance with this course. Pre requisite : Must have basic computer skills and some accounting knowledge. Outcome Students will gain more confidence in bookkeeping. What to Bring Pen and paper [More]
$380 Limited GST free / $371
MYOB Level 1

<p>Learn: <strong>Set up MYOB for small/medium business including GST Tax Codes, Accounts, Customer and Supplier Lists</strong> Perform day to day activities such as invoicing, receiving, print

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2019-11-19 Tue 19 Nov - 2019-12-12 Thu 12 Dec 2019
9:30am - 3pm
10 sessions, 55 hours total
Hornsby Head Office
Philip Paul Viviers
Mo Tu We Th Fr Sa Su yes no
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MYOB Level 2

Learn to get more out of your MYOB package than just the basics. This course will teach you how to customise MYOB to suit your business. Specifically you will learn how to; Customise invoices to suit your business Mail Merge letters to customers Create budgets Use BAS Link to do BAS each quarter Perform end of month and year activities. Students will receive a certificate of attendance with this course. Prerequisites: Basic computer skills and completed MYOB Level 1 or general... [More]

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Customer Service - Level 2

Good customer service is essential to any business! This training describes the skills and knowledge required to deliver all aspects of customer service at an introductory level. It includes creating a relationship with customers, identifying their needs, delivering services or products and processing customer feedback. It applies to individuals who perform a range of routine tasks in the workplace using a limited range of practical skills and fundamental knowledge of customer... [More]

Small Business Accelerator

Being in business for yourself is rewarding and challenging. Many small businesses never realise their full potential. This course is designed to take your small business to new heights by learning new strategies to grow. Eg this is a Small Business Course suitable for those who have a business of less than 30 employees In this course you will learn:- • Determine if you have the right business model • Effective methods for finding new customers • Strategies to create a... [More]

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Xero Accounting

About the Course During this comprehensive 2 day Xero course, participants will work through real world examples to obtain a sound knowledge of Xero. The skills and knowledge acquired in this course will allow the user to manage a small or medium businesses accounting requirements as well as produce and manage purchase orders and invoices, manage accounts payable and accounts receivable, and produce BAS documentation and much more. Who should do this course? This course is intended... [More]

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MYOB Skillset - Accredited

Using MYOB, learn about accounts payable and receivable, general ledger and payroll. These units are nationally accredited throughout Australia and are 3 units from BSB30415 Certificate III in Business administration. Unit Code Unit BSBFIA303 Process accounts payable and receivable BSBFIA304 Maintain general ledger BSBFIA302 Process payroll Most assessments are done in class using MYOB AccountRight. Pre-requisite Students must be able to read and understand English. Outcome Upon... [More]

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Customer service - Accredited

All businesses need great customer service to prosper. Learn how to identify the needs and priorities of customers, treat customers with courteousy and respect. Distinguish between different levels of customer satisfaction, respond to customer feedback, gain knowledge of policies and procedures for customer service, work with customer complaints. Unit Code Unit BSBCUS301B Deliver and monitor a service to customers BSBCMM301B Process customer complaints Assessments are done in... [More]

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