Business & Professional Development - Hornsby - Ku-ring-gai Community College

Customer Service - Level 2

Good customer service is essential to any business! This training describes the skills and knowledge required to deliver all aspects of customer service at an introductory level. It includes creating a relationship with customers, identifying their needs, delivering services or products and processing customer feedback. It applies to individuals who perform a range of routine tasks in the workplace using a limited range of practical skills and fundamental knowledge of customer... [More]

Customer Service - Level 2

Craig Hamilton

When	Time	Where
Wed 30 Jan 2019	9:30am - 3pm (UTC+11:00)	Room 6 - Hornsby Head Office
Fri 01 Feb 2019	9:30am - 3pm (UTC+11:00)	Room 6 - Hornsby Head Office
Wed 06 Feb 2019	9:30am - 3pm (UTC+11:00)	Room 6 - Hornsby Head Office
Fri 08 Feb 2019	9:30am - 3pm (UTC+11:00)	Room 6 - Hornsby Head Office

MYOB Level 1

Learn: Set up MYOB for small/medium business including GST Tax Codes, Accounts, Customer and Supplier Lists Perform day to day activities such as invoicing, receiving, print invoices and statements, purchases, cheques and bank reconciliations* Students will receive a certificate of attendance with this course. Pre requisite : Must have basic computer skills and some accounting knowledge. Outcome Students will gain more confidence in bookkeeping. What to Bring Pen and paper [More]

MYOB Level 1

Mon 04 Feb - Mon 25 Feb 2019
9:30am - 1pm
4 sessions, 14 hours total

Paul Viviers

When	Time	Where
Mon 04 Feb 2019	9:30am - 1pm (UTC+11:00)	Room 5 - Hornsby Head Office
Mon 11 Feb 2019	9:30am - 1pm (UTC+11:00)	Room 5 - Hornsby Head Office
Mon 18 Feb 2019	9:30am - 1pm (UTC+11:00)	Room 5 - Hornsby Head Office
Mon 25 Feb 2019	9:30am - 1pm (UTC+11:00)	Room 5 - Hornsby Head Office

Register your interest

Starting your own Business

Starting and owning your own business can be both exciting and challenging. In this course, you will learn not only what it takes to get your business started on the right foot, but how to avoid the common mistakes and pitfalls owners make to ensure your business thrives. Over five weeks we will work through a broad range of topics, including; The competitive environment and how your business fits Understanding products and pricing Developing a business plan Recruiting and managing... [More]

Starting your own Business

Mon 04 Feb - Mon 25 Feb 2019
7pm - 9pm
4 sessions, 8 hours total

Stuart Peffer

When	Time	Where
Mon 04 Feb 2019	7pm - 9pm (UTC+11:00)	Room 5 - Hornsby Head Office
Mon 11 Feb 2019	7pm - 9pm (UTC+11:00)	Room 5 - Hornsby Head Office
Mon 18 Feb 2019	7pm - 9pm (UTC+11:00)	Room 5 - Hornsby Head Office
Mon 25 Feb 2019	7pm - 9pm (UTC+11:00)	Room 5 - Hornsby Head Office

Register your interest

Work Health and Safety

In this training you will learn the skills and knowledge required to work in a manner that is healthy and safe in relation to self and others and to respond to emergency incidents. It covers following work health and safety (WHS) and emergency procedures and instructions, implementing WHS requirements and participating in WHS consultative processes. It applies to individuals who require a basic knowledge of WHS to carry out work in a defined context under direct supervision or with... [More]

Work Health and Safety

Tue 05 Feb - Thu 07 Feb 2019
9:30am - 2:35pm
2 sessions, 10.2 hours total

Leonie Buckley

When	Time	Where	Session Notes
Tue 05 Feb 2019	9:30am - 2:35pm (UTC+11:00)	Room 6 - Hornsby Head Office
Thu 07 Feb 2019	9:30am - 2:35pm (UTC+11:00)	Room 6 - Hornsby Head Office

Register your interest

Emotional Intelligence Assessment

Personal Development-Finding Your "YOU" HKCC has teamed up with Focal Point powered by Brian Tracy Global to introduce selected psychometric assessments we believe will attract interest and help people wishing to aspire in their careers. The Emotional Intelligence test is designed to make you aware of your own personal attributes and your own driving forces to find a job that best suits YOU. If you are not sure what career path to take or have just completed the Higher School... [More]

Emotional Intelligence Assessment

Wed 06 Feb
7pm - 9pm
1 session, 2 hours total

Raj Nathoo

When	Time	Where	Session Notes
Wed 06 Feb 2019	7pm - 9pm (UTC+11:00)	Room 5 - Hornsby Head Office

Register your interest

MYOB Level 2

Learn to get more out of your MYOB package than just the basics. This course will teach you how to customise MYOB to suit your business. Specifically you will learn how to; Customise invoices to suit your business Mail Merge letters to customers Create budgets Use BAS Link to do BAS each quarter Perform end of month and year activities. Students will receive a certificate of attendance with this course. Prerequisites: Basic computer skills and completed MYOB Level 1 or general... [More]

Register your interest

7 Steps to your Goals

7 Steps for Setting and Achieving Your Goals Are you struggling with finding Clarity in your life/career? Are you looking for career direction and don’t know what to do? Are you experiencing conflict at work or not enjoying what you’re doing? Are you feeling disengaged and lack motivation? Are you feeling empty, unhappy, ‘tried-this-tried-that’ situation? Are you a start-up business or small business owner needing clarity? Then, this Workshop is for you! Did you know: Only three... [More]

Register your interest

Small Business Accelerator

Being in business for yourself is rewarding and challenging. Many small businesses never realise their full potential. This course is designed to take your small business to new heights by learning new strategies to grow. Eg this is a Small Business Course suitable for those who have a business of less than 30 employees In this course you will learn:- • Determine if you have the right business model • Effective methods for finding new customers • Strategies to create a... [More]

Register your interest

MYOB Skillset - Accredited

Using MYOB, learn about accounts payable and receivable, general ledger and payroll. These units are nationally accredited throughout Australia and are 3 units from BSB30415 Certificate III in Business administration. Unit Code Unit BSBFIA303 Process accounts payable and receivable BSBFIA304 Maintain general ledger BSBFIA302 Process payroll Most assessments are done in class using MYOB AccountRight. Pre-requisite Students must be able to read and understand English. Outcome Upon... [More]

Register your interest

Customer service - Accredited

All businesses need great customer service to prosper. Learn how to identify the needs and priorities of customers, treat customers with courteousy and respect. Distinguish between different levels of customer satisfaction, respond to customer feedback, gain knowledge of policies and procedures for customer service, work with customer complaints. Unit Code Unit BSBCUS301B Deliver and monitor a service to customers BSBCMM301B Process customer complaints Assessments are done in... [More]

Register your interest