Customer Service Skills Hornsby - Ku-ring-gai Community College

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Customer Service Skills

In this course you will learn to identify customer needs, deliver and monitor customer service and identify improvements in the provision of customer service.

This training is targeted at learners who apply a broad range of competencies in work contexts, including discretion and judgement using appropriate knowledge of customer service.

$150 Limited GST free / $141
Customer Service Skills

<p>In this course you will learn to identify customer needs, deliver and monitor customer service and identify improvements in the provision of customer service.</p>

<p>This training is targeted at

...

To claim NSW Government funding* under the Adult Community Education (ACE) and Tech Savvy Small Business (TSB) Programs**, please contact us on 9482 1189, email clients@hkcc.nsw.edu.au,

Or or complete the online enrolment form:  http://www.hkcc.tech/enrolment/

*This training attracts full NSW Government funding under the Adult Community Education (ACE) and Tech Savvy Small Business (TSB) Programs, if you meet the following eligibility criteria:

• Are an AUS citizen, permanent resident, humanitarian visa holder, or a NZ citizen
• 15 years or older
• Live or work in NSW
• No longer at school or equivalent

AND (ONE of the following for ACE)

• Have very low literacy, language and/or numeracy skills, or
• Have limited employability skills where you require considerable additional support, or
• Have persistent and ongoing personal issues impacting on educational achievements, or
• Have a significant educational disadvantage impacting a student's ability to succeed in training

AND (for TSB)
• An owner or employee of a small business**

**A small business is defined as: 20 employees or less or an annual turnover of less than $2,000,000

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