Business & Professional Development - Hornsby - Ku-ring-gai Community College
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Business & Professional Development

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Website Conversion Rate Optimisation (CRO)

Many times, people land on websites without taking any action, e.g. contacting the business owner. There are many reasons for this – this session outlines and addresses the most common reasons so you can fix any issues on your website. What you will learn: • What is CRO and why it’s important • What elements on a website drive CRO – key elements of an effective website • Practical – what websites make you want to act and what don’t and why • Best practice for websites to optimise... [More]

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English Communication - Intermediate

What you'll learn: Speaking skills: Improve pronunciation, fluency and confidence through practice and discussion. Listening and comprehension skills: Practice your ability to understand spoken English in diverse contexts. Grammar and vocabulary: Learn about grammar concepts and broaden your vocabulary. Apply these elements effectively in spoken communication. Cultural awareness: Explore cultural expressions to communicate more effectively. [More]

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Xero

About this course: In this course, you will learn the basics of Xero, including: - Getting set-up and started: Settings, your dashboard, contacts, accounts, bank feeds, tracking categories, inventory  - Sales and Purchasing: Settings, invoices, bills and payments, remittance advices, expense claims - Banking: Settings, feeds, statements, reconciliation - Reporting and GST [More]

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Mail Merge

Mail Merge is commonly used in communication and marketing activities, allowing to send personalised mass messages. In this course you will learn how to use Mail Merge to create personalised documents. [More]

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Excel: Beyond Charts

Pre-requisite: Intermediate Excel skills.  In this course you will learn advance Excel features: Pivot Tables Using Macros and Automation Reference Functions Conditional Formatting [More]

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Creating Graphics for Social Media

There's nothing like bringing some extra professionalism and brand awareness to your social media content! One way to do that is by creating your own graphics. This workshop will take you through the basics of doing them yourself on the Canva software platform. Easy step by step instruction. You will leave with some of your own designs ready to use to promote your business online! [More]

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Build your own website, using WordPress

In this course you will learn: • Basic webpage design • Adding, editing and deletion of web pages and blocks • Using Plugins for forms, customer relationship management (CRM), and e-commerce Pre-requisites: Working Wordpress hosting which is already setup prior to the course commencement PC’s available or BYO Laptop. [More]

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Self-Awareness

In this course you will learn how to improve self-reliance to confidently perform work tasks within the scope of own responsibility, including: reflecting on personal development acquiring knowledge of personal strengths and weaknesses through feedback from others You will also develop goals and plans to improve workplace performance. [More]

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Teamwork

In this course you will learn to work effectively as part of permanent or project based teams in a workplace. [More]

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Customer Service Skills

In this course you will learn to identify customer needs, deliver and monitor customer service and identify improvements in the provision of customer service. This training is targeted at learners who apply a broad range of competencies in work contexts, including discretion and judgement using appropriate knowledge of customer service. [More]

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