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Business & Professional Development

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Customer Service - Level 3

In this class you will gain the skills and knowledge required to Handle formal and informal negative feedback and complaints from customers Identify customer needs Deliver and monitor customer service Identify improvements in the provision of customer service [More]

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Small Business Accelerator

Being in business for yourself is rewarding and challenging. Many small businesses never realise their full potential. This course is designed to take your small business to new heights by learning new strategies to grow. Eg this is a Small Business Course suitable for those who have a business of less than 30 employees In this course you will learn:- • Determine if you have the right business model • Effective methods for finding new customers • Strategies to create a... [More]

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Xero Accounting

About the Course During this comprehensive 2 day Xero course, participants will work through real world examples to obtain a sound knowledge of Xero. The skills and knowledge acquired in this course will allow the user to manage a small or medium businesses accounting requirements as well as produce and manage purchase orders and invoices, manage accounts payable and accounts receivable, and produce BAS documentation and much more. Who should do this course? This course is intended... [More]

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MYOB Skillset - Accredited

Using MYOB, learn about accounts payable and receivable, general ledger and payroll. These units are nationally accredited throughout Australia and are 3 units from BSB30415 Certificate III in Business administration. Unit Code Unit BSBFIA303 Process accounts payable and receivable BSBFIA304 Maintain general ledger BSBFIA302 Process payroll Most assessments are done in class using MYOB AccountRight. Pre-requisite Students must be able to read and understand English. Outcome Upon... [More]

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Mental Health First Aid

This 12-hour Standard Mental Health First Aid course teaches how to offer initial support to people who are developing a mental health problem, experiencing a worsening of an existing mental health problem or in a mental health crisis, until appropriate professional help is received or the crisis resolves. The course curriculum is evidence-based, as informed by the MHFA Guidelines. Course participants learn about the signs and symptoms of the common and disabling mental health... [More]

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Sales Skills Assessment

Personal Development-Finding Your "YOU" HKCC has teamed up with Focal Point powered by Brian Tracy Global to introduce selected psychometric assessments we believe will attract interest and help people wishing to aspire in their careers. Different types of assessments help identify your strengths and weaknesses and help bring out the best in YOU. These tests are designed to help use your profile, behavioural attributes and motivational driving forces to a job that best suits YOU.... [More]

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Talent Insights Assessment

Personal Development-Finding Your "YOU" HKCC has teamed up with Focal Point powered by Brian Tracy Global to introduce selected psychometric assessments we believe will attract interest and help people wishing to aspire in their careers. Different types of assessments help identify your strengths and weaknesses and help bring out the best in YOU. These tests are designed to help use your profile, behavioural attributes and motivational driving forces to a job that best suits YOU.... [More]

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Wordpress for Beginners

Set up a wordpress. com account and create 5 generic pages. You will learn How to format Google friendly content How to add a Blog to bring visitors How to add a Link to another page How to add images How to add YouTube & Google Map Social Media and more. Students must have an active email to access in class. Pre-requisite Familiarity with computers and windows operating system would be an advantage Outcome By the end of the day you will have a functioning website What to Bring You... [More]

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How to be a better Negotiator

During your life you will come across many situations that will put your negotiation skills to the test. Whether buying a house or car, negotiating contracts for your business, reviewing your salary with your boss, or negotiating your next holidays with your spouse, your success in these activities will be dependent on your ability to negotiate. Negotiation is a skill well worth mastering: by putting some simple techniques into practice you can increase your chances in finding... [More]

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How to use Linkedin for personal branding

Have you ever wondered: · How do people use LinkedIn to promote themselves? · Why some posts receive a lot of comments and shares, and some receive none? · Why so many people say that LinkedIn is the only channel they use to generate leads and referrals? I started out with the same questions, but I also knew that I didn’t want to spend too much time on testing various methods that may not work. I also wanted to use LinkedIn’s free version because I didn’t see the benefits of... [More]

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